Privacy Policy
This Privacy Policy explains how BenFit.pro (“BenFit,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit our website, submit a form, book a session, purchase a program, communicate with us, or use our coaching, training, nutrition guidance, digital content, or related services.
By using BenFit.pro, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website or submit personal information through it.
1. Information We Collect
We may collect information directly from you, automatically from your device, or from service providers that help us operate the website and deliver services.
Information you provide directly
Contact information, such as your name, email address, phone number, Instagram handle, WhatsApp number, and location or service area.
Booking and consultation information, such as your preferred training format, preferred dates/times, goals, schedule, current challenges, and questions.
Fitness and wellness-related information you choose to provide, such as training goals, injury history, posture or mobility concerns, health limitations, nutrition preferences, progress photos, measurements, and lifestyle habits.
Payment and transaction information, such as program purchased, order history, billing details, and subscription status. Full payment card details are processed by third-party payment providers and are not stored by BenFit.pro unless expressly stated by that provider.
Communications, such as messages you send by website form, email, WhatsApp, Instagram, SMS, or other channels.
Testimonials, reviews, before-and-after photos, or other content you voluntarily provide for marketing or portfolio use.
Information collected automatically
Device and usage information, such as IP address, browser type, device type, operating system, pages visited, referral URLs, time spent on pages, and website interactions.
Cookies and similar technologies used for website functionality, analytics, performance, remarketing, and advertising, where applicable.
2. How We Use Your Information
To respond to inquiries, consultation requests, booking requests, and customer support messages.
To provide personal training, corrective exercise, nutrition guidance, digital programs, progress tracking, and related services.
To personalize your coaching experience and recommend appropriate services or programs.
To process payments, subscriptions, invoices, confirmations, refunds, and account administration.
To send appointment reminders, program updates, educational content, service announcements, and promotional messages where permitted.
To improve the website, user experience, service quality, marketing, and content strategy.
To protect website security, prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.
To display testimonials, reviews, transformations, or portfolio content only when you have given appropriate consent or permission.
3. Fitness, Health, and Sensitive Information
BenFit is a fitness coaching and personal training brand, not a medical provider. Any health, injury, mobility, nutrition, progress photo, or body measurement information you provide is used to support your fitness goals and coaching experience. Please do not submit medical records, highly sensitive health information, or confidential medical documents through the website unless specifically requested and appropriate secure handling has been arranged.
You are responsible for consulting a qualified healthcare professional before beginning any fitness, exercise, nutrition, or lifestyle program, especially if you have any medical condition, injury, pain, pregnancy, medication use, or health concern.
4. How We Share Information
We do not sell personal information in exchange for money. We may share information with trusted service providers and partners who help us operate the website, communicate with clients, process payments, schedule sessions, provide analytics, host content, send emails, or deliver services.
Payment processors and billing platforms.
Scheduling, form, CRM, email, messaging, or customer support tools.
Website hosting, analytics, security, and performance providers.
Marketing and advertising platforms, if used.
Professional advisors, legal authorities, or government bodies when required by law or to protect rights and safety.
We require service providers to use personal information only for the services they provide to us, subject to applicable legal and contractual requirements.
5. Cookies and Analytics
BenFit.pro may use cookies, pixels, tags, analytics tools, and similar technologies to understand website traffic, remember preferences, measure marketing performance, improve site functionality, and personalize content. You can usually control cookies through your browser settings. Blocking cookies may affect some website features.
6. Marketing Communications
If you provide your contact information, we may send you service-related messages and, where permitted, promotional or educational messages. You may opt out of promotional emails by using the unsubscribe link or contacting us. Transactional and service-related messages may still be sent when necessary to deliver services or manage your account.
7. Client Photos, Testimonials, and Transformations
BenFit may publish client testimonials, reviews, progress photos, before-and-after images, or transformation stories only with permission. If you previously approved use of your content and later want it removed, contact us. We will make reasonable efforts to remove it from future marketing materials, but we may not be able to remove content already distributed, indexed, archived, or shared by third parties.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or operational requirements. Retention periods may vary depending on the type of information and the context in which it was collected.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, online transmission, or electronic storage system is completely secure. You use the website and transmit information at your own risk.
10. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, portability, restriction, or opt-out of certain uses. California residents may have rights under California privacy laws, including the right to know what personal information is collected, the right to delete, the right to correct inaccurate information, the right to opt out of sale or sharing where applicable, and the right to limit use of sensitive personal information where applicable.
To make a privacy request, contact us at [INSERT EMAIL]. We may need to verify your identity before processing a request. We will not discriminate against you for exercising privacy rights where applicable law prohibits discrimination.
11. Children’s Privacy
BenFit.pro is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action. Minors should use the services only with involvement and consent of a parent or legal guardian.
12. Third-Party Links and Platforms
The website may link to third-party websites or platforms, including Instagram, YouTube, WhatsApp, payment processors, scheduling tools, and embedded content. We are not responsible for the privacy practices, content, or security of third-party websites or platforms. Review their policies before providing information.
13. International Users
BenFit is based in the United States. If you access the website from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the website after updates means you accept the revised policy.
15. Contact Us
For privacy questions or requests, contact:
BenFit / BenFit.pro
Email: behnam.crossfit@gmail.com
Phone / WhatsApp: +1 (714) 234-3496
Instagram: @benfit.oc
Service Area: Orange County, California